Professional Customer Service In Action

Customer relations are more than just providing excellent service and care at the point of transaction. Relationships need effort in establishing them and there are vital maintenance functions. This training course will provide an understanding of those relationships and the methods with which they can be made positive and beneficial to all the parties in the relationship.

By the end of the workshop, participants should be able to:
• understand the importance of customer care
• identify the factors leading to customer’s displeasure or complaint
• avoid pitfalls in managing difficult customer-situations
• develop effective interpersonal communication
• fid fulfilment in dealing with service breakdowns
• measure performance and success in customer service

To find out how to register for the course, please email us.